1. How do I exchange a purchase?

Before shipping, you can email us and change to any one design in our website.

After receive, please return the original package. We will resend after we receive returned package.

Note: For Clearance or Special Sale items, we don't accept Exchange /Return.

2. What is your website return and exchange policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your order has a problem, contact us by email or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
If you receive your product from us with the above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s), we will investigate, offer a solution and ship out any replacements needed.

The customer is responsible for associated shipping costs unless products are defective or wrong.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. 

Note: For Clearance or Special Sale items, we don't accept Exchange /Return.

3. How do I return an item?

If you'd like to return items, please securely pack your merchandise and contact us at service@ties2you.com, we will send you return label.

Return Receiver: Ties2you Customer Service

Return Address: 41 logistics Blvd, Suite A-2  #10590857 ,  Walton  Kentucky  41094  US 

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.